By using my services, you agree to the following terms and conditions

1. Services Provided:

I offer private 121 dog training and behaviour coaching sessions which are designed to help you and your dog learn new skills, improve your dog’s behaviour, and enhance the bond between you and your dog.

2. Payment:

PI accept online payments via a secure booking system only.

3. Cancellation Policy:

If you need to cancel or reschedule a training session, I require at least 48 hours notice. If you cancel within 24 hours of the scheduled session, you will be charged the full session fee. If you need to reschedule please inform me as soon as possible.

4. Refund Policy:

Due to the nature of the business, I do not offer refunds for my services as there is no recipe, definition or guarantee for a ‘perfect dog’. Each dog is an individual being and will be treated as such. The training will be suited to your dog’s learning style and will proceed at your dog’s pace. If you are not satisfied with the results of the training, I will work closely with you to address your concerns and either revise the plan if needed or refer you to another specialist.

5. Monthly packages:

All of the monthly package sessions are to be booked and used up with a period of 5 weeks from the Onboarding Call.

6. Liability:

I take every precaution to ensure the safety of you, your family and your dog during my training sessions. Although I will always take extra care and carry out a risk assessment prior to the session, by using my services you acknowledge and accept the risk of any incidents that may be out of our control, for example, if during an outdoor session another dog comes running towards us.

I am fully insured by Cliverton’s Dog Trainer and Behaviourist Business Insurance.

7. Termination of Services:

I reserve the right to terminate/temporarily stop my services if I feel that your dog is not suitable for my training program or if we determine that the training is not effective. For example, if your dog needs veterinary or specialist care which is out of my specialism. In such cases, I will work with you to find an alternative solution for your dog's needs.

8. Privacy Policy:

I respect your privacy and will never share your personal information with third parties without your consent. I may use your information to contact you about my services or to send you promotional materials.

I may occasionally take photos/videos of your dog in training for my social media pages. Please inform me if you’d rather not have your dog’s photos published.

9. Changes to the Terms and Conditions:

I reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on my website and will be effective immediately upon posting.

By using my services, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact me to discuss.